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Overview
Important notes about account transfers from Plesk
IP address transfers
How to transfer and restore multiple accounts
Remote server information
Authentication
Security
Advanced
The Account List interface
Accounts
Packages
Service Configurations
The transfer process
Live Transfer

Overview
Important notes about account transfers from Plesk
IP address transfers
How to transfer and restore multiple accounts
Remote server information
Authentication
Security
Advanced
The Account List interface
Accounts
Packages
Service Configurations
The transfer process
Live Transfer

Transfer Tool

Valid for versions 94 through the latest version

Last modified: April 12, 2021

Overview

File Transfer Tool Windows

This interface copies multiple accounts from a remote server to your cPanel & WHM server. To transfer accounts, you must obtain the following:

root-level privileges with the su or sudo commands.

Do not shut down or restart any processes on either server during the transfer and restoration process.
Do not start a transfer during a system update (upcp) or start a system update during a transfer. The system update will fail.
The Transfer Tool feature replaces the source server’s files with the target server’s zone files when the following conditions are true:
- The target server resides in the same Domain Name System (DNS) cluster as the source server.
- The source server and the DNS nodes use the Synchronized Changes DNS role.
For more information about DNS clusters, read our DNS Cluster documentation.
The Transfer Tool feature does not transfer the DNS zone templates. If custom DNS zone templates exist on the remote server, the system ignores these zone templates when it recreates the account on the destination server. For more information, read the transfer process section below.
You must remove Domain Server (DS) records from the domain registrar before you transfer a domain that uses DNSSEC. After you transfer the domain, you need to re-add the DS records to the registrar for the domain. For more information about the process, read the DNSSEC key transfer section of our DNSSEC documentation.
Account transfers process AAAA records differently than A records.
The target server will not alter AAAA records that point to servers other than the source server or servers related to the source.
A target server without IPv6 enabled will strip locally-managed AAAA records that pointed to the source server.
A target server with IPv6 enabled will point any source-related AAAA record to the account’s shared IPv6 address in the domain’s locally-managed zone file.
In cPanel & WHM version 70 and later, the server disregards the Restrict document roots to public_htmlTweak Setting setting during server transfers. The transfer tool retains any pre-transfer public_html/ directory structures, even those that place addon and subdomains document roots outside of the primary website’s document root. However, after the transfer, addon and subdomains that the restored user creates will adhere to this setting.
Do not use the skip-name-resolve setting in your server’s MySQL® configuration. This setting can cause problems on any server. It will create more problems on remote MySQL servers during account transfers.
The source and target servers must be able to communicate over port 2087 to use this feature. For more information about the ports that cPanel & WHM uses, read our How to Configure Your Firewall for cPanel & WHM Services documentation.
Due to networking requirements, you cannot run an IPv6-only cPanel & WHM server. You must have at least one IPv4 address.
This feature does not transfer Two-Factor Authentication (2FA) configuration information for an account. The user will need to reconfigure 2FA on the new server.

If you experience problems with session timeouts, increase the number of seconds in the Number of seconds an SSH connection related to an account transfer may be inactive before timing out setting in the System section of WHM’s Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings).
Windows 8 ssh key location. If one of the accounts that you wish to transfer uses Microsoft® FrontPage® on the remote server, we strongly recommend that you disable FrontPage for that account before you attempt to transfer the account. cPanel & WHM versions 11.46 and later do not support FrontPage, and the restoration process does not restore FrontPage-specific files and directories.
If you only possess user credentials and do not have root access or privileges, use WHM’s Transfer or Restore a cPanel Account interface (WHM >> Home >> Transfers >> Transfer or Restore a cPanel Account).

Important notes about account transfers from Plesk

The system will not transfer any email addresses from Plesk to cPanel & WHM that contain a plus sign (+) in the email username. The system will also not transfer any FTP accounts that contain an underscore (_) in the username.

To transfer accounts from Plesk, first change any forwarded domains to physical hosting accounts. To do this, run the following command as the root user:

example.com represents the forwarding domain.
example represents the new account’s username.
127.0.0.1 represents the new account’s IP address.
12345luggage represents the new account’s password.

If you need to convert several forwarding domains into hosting accounts, open a support ticket and our migration team will contact you.

IP address transfers

To transfer IP addresses from one server to another, use WHM’s IP Migration WizardIP Migration Wizard interface (WHM >> Home >> IP Functions >> IP Migration Wizard).

If the IP address is the server’s main IP address, you must also update your cPanel license’s IP address. You can update your license’s IP address through Manage2, if you use it, or through the cPanel Store.

You can only transfer a cPanel license to an IP address that does not already possess a cPanel license.

Transfer via Manage2

If you purchased your license via Manage2, perform the steps in our Transfer a License documentation.

Transfer via cPanel Store

If you purchased your license directly from cPanel, L.L.

Table of Contents

File Transer Tool